Beach
Swimming pool
Property building
Swimming pool
Beach+151

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Playa del Carmen, Mexico
8.5
Family Friendly
🍽️2 Restaurants
🏊‍♀️1 Pool

Guest Review Insights(Couples)

Rooms
2.5

There are mixed reviews about the rooms. Some guests found the villas spacious and comfortable, with nice personal touches. However, others had issues with animals in the rooms, noise from nearby clubs, and outdated infrastructure. Some guests also complained about the smell in the rooms and insects falling from the ceiling.

Food
3.0

The food received mixed reviews. Some guests enjoyed the room service menu and the breakfasts, but others found the food overpriced and of low quality. There were also complaints about the lack of a paper menu and the difficulty of scanning the QR code for the menu.

Location
2.5

The location received mixed reviews. Some guests enjoyed the tropical feel and the beach, but others found the beach too rocky and complained about the access road to the hotel being in poor condition. There were also complaints about noise from a nearby club.

Value
1.5

Most guests found the hotel overpriced. They complained about the high cost of food and drinks, the lack of personal touch, and the outdated infrastructure. Some guests also felt that the photos presented during booking were misleading.

About This Hotel

Uncover the hidden gem of Xcalacoco Beach, a stone's throw away from the vibrant Playa del Carmen. Here, nestled amidst a lush tropical rainforest, you'll find the Viceroy Riviera Maya, a sanctuary of luxury and tranquility. Each villa is a private haven, complete with a kidney-shaped pool and cutting-edge flat-screen TVs with DVD players. Enjoy the freedom of complimentary Wi-Fi and the convenience of round-the-clock room service.

Embrace the warmth of our pet-friendly resort, where relaxation meets rejuvenation. Our spa and wellness centre offers a soothing hot tub, steam room, and personalized massages, providing an intimate retreat for you to unwind. For the active pair, partake in beachside yoga classes, or push your limits at our fully-equipped gym.

Immerse yourself in the resort's outdoor pool, a refreshing oasis in the heart of the rainforest. Our attentive concierge service ensures every aspect of your stay is tailored to your desires.

Adventure awaits just beyond our doorstep. Hop on the passenger ferry for a quick jaunt to Cozumel, a charming island less than 15 minutes away. For the nature-loving couple, explore the vibrant Xcaret Eco Park, located less than 20 minutes from our resort.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Breakfast in the room
✅Snack bar
✅Special diet menus (on request)
✅Wine/champagne (additional charge)
✅Fruits (additional charge)

General

✅Room service
✅Non-smoking rooms
✅Facilities for disabled guests
✅Safety deposit box
✅Car hire
✅Allergy-free room
✅Air conditioning
✅Shuttle service (additional charge)
✅Airport shuttle (additional charge)
✅Pet basket
✅Pet bowls

Business facilities

✅Meeting/banquet facilities (additional charge)

Reception services

✅24-hour front desk
✅Currency exchange
✅Tour desk
✅Concierge service
✅Private check-in/check-out

Activities

✅Sauna
✅Fitness centre
✅Fishing (additional charge)
✅Spa and wellness centre (additional charge)
✅Massage (additional charge)
✅Windsurfing
✅Hot tub/Jacuzzi
✅Diving
✅Snorkelling (additional charge)
✅Beachfront
✅Beauty Services
✅Spa facilities
✅Steam room
✅Spa lounge/relaxation area
✅Foot bath
✅Spa/wellness packages
✅Fitness
✅Yoga classes
✅Fitness classes
✅Fitness/spa locker rooms
✅Beach
✅Themed dinner nights (additional charge)
✅Cooking class (additional charge)

Outdoors

✅Terrace
✅Outdoor pool
✅Sun terrace
✅Outdoor pool (all year)
✅Outdoor furniture

Cleaning services

✅Laundry (additional charge)
✅Dry cleaning (additional charge)
✅Ironing service (additional charge)
✅Trouser press (additional charge)

Parking

✅Street parking

Transport

✅Airport pick up (additional charge)
✅Airport drop off (additional charge)

Pool and wellness

✅Sun loungers or beach chairs
✅Sun umbrellas
✅Swimming pool
✅Swimming Pool

Miscellaneous

✅24-hour security
✅Key card access
✅Smoke alarms
✅Fire extinguishers

Location