Balcony/Terrace
View (from property/room)
Beach
Swimming pool
Swimming pool+31

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Cancún, Mexico
8.8
🍽️8 Restaurants
🏊‍♀️3 Pools

Guest Review Insights(Couples)

Rooms
4.5

The rooms were highly praised for their cleanliness, views, and maintenance. However, the noise from a wedding event caused some disturbance, which slightly detracts from the perfect score.

Food
3.5

The food experience was mixed. While some restaurants were highly praised, others like the Italian restaurant and El Mercado's dinner service were disappointing. The dessert selection and the quality of wines included in the all-inclusive package were also criticized. However, the staff's willingness to adjust the cocktails to guests' preferences was appreciated.

Location
5.0

The location was highly praised for its tranquil waters, vibrant beach atmosphere, and the presence of dolphins. No negative comments were made about the location.

Gym
4.0

The gym was appreciated for being well-equipped and clean without being overcrowded. No negative comments were made about the gym.

Value
2.5

The value for money was mixed. Some guests found the all-inclusive package disappointing due to the quality of wines and difficulty in getting into restaurants. There were also complaints about the hotel not being adults-only and the noise from children. However, the exceptional service from the staff was highly appreciated.

About This Hotel

Immerse yourselves in an intimate escape at the Hyatt Ziva Cancun’s Turquoize, an adults-only retreat designed for discerning couples. The Turquoize suites are adorned with private balconies and hot tubs, granting unobstructed vistas of the resort's most breathtaking seascapes. Elevate your stay with our thoughtful services, such as personal butler services and VIP access to Hyatt Ziva Cancun's all-inclusive amenities.

TURQUOIZE DISTINCTIVE FEATURES:

  • Exclusive Beachfront Suites: Reserved solely for Turquoize guests, our nearly 700 square feet of inspired-design living space features upgraded amenities and private hot tubs on balconies.
  • Private VIP Check-In and Reception Area: Begin your escape in style with a personalized, seamless check-in experience.
  • Butler and Concierge Services: Anticipate your every need with our attentive and personalized services.
  • Ocean-View Bath Accommodations: Revel in the floor-to-ceiling corner rainfall showers, offering panoramic ocean views.
  • Exclusive Access to Rooftop Infinity Pool and Bar: Bask in the stunning ocean views from our rooftop infinity pool and unwind at the private Punta Vista rooftop bar.
  • Private Elevator to Zen Spa: Enjoy the convenience of direct access to our tranquil Zen Spa via a private elevator.

With Turquoize at Hyatt Ziva Cancun, a luxurious and grounded romantic getaway awaits.

Hotel Facilities

All Facilities by Type

Food & Drink

Restaurant
Bar
Breakfast in the room
Snack bar
Special diet menus (on request)
Wine/champagne
Fruits
Coffee house on site

General

Room service
Non-smoking rooms
Facilities for disabled guests
Barber/beauty shop
Lift
Safety deposit box
Car hire
Non-smoking throughout
Air conditioning
Designated smoking area
Shuttle service (additional charge)
Airport shuttle (additional charge)
Shared lounge/TV area
Adults only

Business facilities

Meeting/banquet facilities (additional charge)
Business centre
Fax/photocopying (additional charge)

Reception services

24-hour front desk
Currency exchange
Tour desk
Luggage storage
ATM/cash machine on site
Concierge service
Private check-in/check-out
Lockers

Activities

Tennis court
Sauna (additional charge)
Fitness centre
Spa and wellness centre (additional charge)
Massage (additional charge)
Billiards
Table tennis
Karaoke
Hot tub/Jacuzzi
Snorkelling
Entertainment staff
Water sport facilities on site
Beachfront
Evening entertainment
Tennis equipment
Beauty Services
Facial treatments
Waxing services
Make up services
Hair treatments
Manicure
Pedicure
Hair cut
Hair colouring
Hair styling
Body treatments
Body scrub
Body wrap
Spa facilities
Steam room
Spa lounge/relaxation area
Spa/wellness packages
Back massage
Neck massage
Foot massage
Couples massage
Head massage
Hand massage
Full body massage
Fitness
Yoga classes
Fitness classes
Fitness/spa locker rooms
Beach
Temporary art galleries (additional charge)
Themed dinner nights
Live music/performance

Outdoors

Garden
Terrace
Outdoor pool
Sun terrace
Outdoor pool (all year)
Outdoor furniture
Outdoor fireplace

Cleaning services

Laundry (additional charge)
Dry cleaning (additional charge)
Ironing service (additional charge)
Daily housekeeping

Parking

Parking garage
Accessible parking

Pool and wellness

Pool with view
Heated pool
Pool bar
Sun loungers or beach chairs
Sun umbrellas
Swimming pool
Swimming Pool

Transport

Airport pick up (additional charge)
Airport drop off (additional charge)

Miscellaneous

24-hour security
Security alarm
Smoke alarms
Fire extinguishers

Location