Balcony/Terrace
Property building
Property building
Food
Breakfast+100

The Westin Cozumel

Cozumel, Mexico
8.2
Family Friendly
🍽️2 Restaurants
🏊‍♀️3 Pools

Guest Review Insights(Couples)

Rooms
2.5

Mixed reviews about the rooms. Some guests found the rooms to be spacious and comfortable with great views, while others complained about cleanliness, maintenance issues, and lack of amenities. There were also complaints about bed bugs and noise from air conditioning units.

Food
2.5

The food received mixed reviews. Some guests enjoyed the breakfast and found it to be of high quality, while others found the food to be mediocre and not up to the standard expected for the price. There were also complaints about limited menus and expensive prices.

Location
3.5

The location was generally well-received, with guests praising the beachfront location and sea views. However, some guests found the hotel to be too far from the city center and complained about noise from nearby air conditioning units.

Value
1.5

Many guests felt that the hotel did not provide good value for money. Complaints included high prices, additional charges for tips on top of all-inclusive packages, and a lack of services and amenities expected for the price. Some guests also felt that the hotel was not up to the standard of a 5-star resort.

About This Hotel

Delve into an immersive oasis of tranquility at The Westin Cozumel, a captivating retreat nestled in the heart of the Cozumel Region, a mere 14 km from the enchanting Dolphin Discovery Cozumel. Encompassed by serene surroundings, this hotel encapsulates the essence of a laid-back, yet luxurious escape with its own private beach area and water sports facilities.

Awaken your senses with a refreshing dip in the outdoor pool or bask in the warm sun on the sun terrace. Savour the thrill of discovery with free WiFi accessible throughout the property, and the promise of a fascinating underwater adventure with free snorkeling equipment offered per person for 30 minutes every day.

Indulge in a sumptuous meal at the hotel's restaurant, a testament to culinary excellence. Enjoy absolute peace of mind with a 24-hour front desk at the property, ready to cater to your every need.

Immerse yourself in a myriad of activities in the surroundings, from golfing to snorkelling and diving. Discover the romantic allure of the Isla Pasion Weddings just 6 km away, or the stunning Faro Celarain located 31 km from The Westin Cozumel. The Cozumel International Airport, your gateway to this paradise, is conveniently situated just 4 km from the property.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Breakfast in the room
✅Snack bar
✅Special diet menus (on request)
✅Kid meals (additional charge)
✅Wine/champagne (additional charge)
✅Fruits (additional charge)
✅Coffee house on site

General

✅Room service
✅Facilities for disabled guests
✅Lift
✅Safety deposit box
✅Packed lunches
✅Car hire
✅Allergy-free room
✅Non-smoking throughout
✅Air conditioning
✅Shuttle service (additional charge)
✅Shared lounge/TV area
✅Pet basket
✅Pet bowls

Business facilities

✅Meeting/banquet facilities (additional charge)
✅Business centre (additional charge)
✅Fax/photocopying (additional charge)

Reception services

✅24-hour front desk
✅Express check-in/check-out
✅Tour desk
✅Luggage storage
✅ATM/cash machine on site
✅Concierge service
✅Invoice provided

Activities

✅Sauna (additional charge)
✅Fitness centre
✅Fishing (additional charge)
✅Games room
✅Spa and wellness centre (additional charge)
✅Massage (additional charge)
✅Children's playground
✅Diving (additional charge)
✅Snorkelling
✅Private beach area
✅Water sport facilities on site (additional charge)
✅Kids' club
✅Beachfront
✅Beauty Services
✅Facial treatments
✅Manicure
✅Pedicure
✅Body wrap
✅Spa facilities
✅Steam room
✅Spa lounge/relaxation area
✅Spa/wellness packages
✅Back massage
✅Neck massage
✅Foot massage
✅Couples massage
✅Head massage
✅Hand massage
✅Full body massage
✅Fitness
✅Fitness/spa locker rooms
✅Beach
✅Happy hour (additional charge)
✅Cooking class
✅Live music/performance
✅Live sport events (broadcast)
✅Bicycle rental

Outdoors

✅Terrace
✅Outdoor pool
✅Sun terrace
✅Outdoor pool (all year)
✅Outdoor furniture

Entertainment and family services

✅Babysitting/child services (additional charge)
✅Indoor play area

Cleaning services

✅Laundry (additional charge)
✅Dry cleaning (additional charge)
✅Ironing service (additional charge)
✅Trouser press

Parking

✅Street parking

Accessibility

✅Wheelchair accessible

Pool and wellness

✅Rooftop pool
✅Infinity pool
✅Pool with view
✅Sun loungers or beach chairs
✅Sun umbrellas
✅Swimming pool
✅Swimming Pool

Miscellaneous

✅24-hour security
✅Key card access
✅Security alarm
✅Smoke alarms
✅CCTV in common areas
✅Fire extinguishers
✅Breakfast takeaway containers
✅Delivered food is securely covered

Location