Property building
Bed
Restaurant/places to eat
Food and drinks
Bed+83

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Playa del Carmen, Mexico
8.1
🍽️4 Restaurants
🏊‍♀️2 Pools

Guest Review Insights(Couples)

Rooms
4.0

Rooms were generally well-received, with guests praising their spaciousness, cleanliness, and comfort. Some guests mentioned issues with humidity and air conditioning, which slightly impacted their comfort.

Food
4.0

Food was highly praised, with guests appreciating the variety and quality of dishes. Some guests reported long wait times at the Mexican restaurant and issues with vegetarian labeling. The breakfast was particularly well-liked.

Location
4.5

The location was highly praised for its proximity to the beach and main street. Some guests mentioned noise at night, but this was not a major issue for most.

Value
4.0

Guests felt they received good value for their money, particularly with the all-inclusive option. Some guests mentioned attempts to upsell or sell timeshares, which they did not appreciate.

About This Hotel

Immerse yourself in the heart of vibrant downtown Playa del Carmen at the The Reef 28 Hotel & Spa, an exclusive adults-only retreat that showcases the epitome of luxury. This enchanting oasis offers an all-inclusive experience that caters to your every need. Be prepared to be pampered in an ambience of relaxed sophistication, with both complimentary WiFi and private parking available to all our esteemed guests.

Our spacious suites are your private sanctuaries, each outfitted with a comfortable seating area and a sleek flat-screen TV. Revel in the elegance of a private bathroom stocked with complimentary toiletries and step out onto your own balcony to breathe in the fresh coastal air.

The hotel boasts an outdoor swimming pool and a state-of-the-art fitness centre for your leisure and wellness. Our on-site restaurant tantalises your taste buds with a diverse menu featuring Mexican, American, and Asian cuisine.

Our dedicated staff are at your service round the clock at the reception, ready to assist and enhance your stay. The Reef 28 Hotel & Spa is conveniently located just 1.4 km from a disabled-friendly beach. The scenic Playa del Carmen Maritime Terminal and the bustling ADO International Bus Station are also within close proximity.

For those seeking further adventures, the Cozumel International Airport, a gateway to the enchanting island of Cozumel, is a mere 19 km from the hotel.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Snack bar
✅Special diet menus (on request)
✅Wine/champagne
✅Fruits (additional charge)

Business facilities

✅Meeting/banquet facilities (additional charge)
✅Business centre

Reception services

✅24-hour front desk
✅Tour desk
✅Luggage storage
✅Concierge service

Activities

✅Sauna (additional charge)
✅Fitness centre
✅Spa and wellness centre (additional charge)
✅Massage (additional charge)
✅Billiards
✅Table tennis
✅Hot tub/Jacuzzi (additional charge)
✅Diving (additional charge)
✅Snorkelling (additional charge)
✅Indoor pool (additional charge)
✅Indoor pool (all year) (additional charge)
✅Nightclub/DJ
✅Open-air bath
✅Beauty Services
✅Facial treatments
✅Manicure
✅Pedicure
✅Body treatments
✅Body scrub
✅Body wrap
✅Spa facilities
✅Steam room
✅Spa lounge/relaxation area
✅Spa/wellness packages
✅Fitness
✅Yoga classes
✅Personal trainer
✅Fitness/spa locker rooms
✅Live music/performance

Outdoors

✅Terrace
✅Outdoor pool
✅Sun terrace
✅Outdoor pool (all year)
✅Outdoor furniture

General

✅Non-smoking rooms
✅Lift
✅Safety deposit box
✅Car hire
✅Non-smoking throughout
✅Air conditioning
✅Shuttle service (additional charge)
✅Adults only

Cleaning services

✅Laundry (additional charge)
✅Daily housekeeping

Entertainment and family services

✅Board games/puzzles

Parking

✅Parking garage
✅Accessible parking

Pool and wellness

✅Rooftop pool
✅Infinity pool
✅Heated pool
✅Pool bar
✅Sun loungers or beach chairs
✅Sun umbrellas
✅Swimming pool
✅Swimming Pool

Miscellaneous

✅24-hour security
✅Security alarm
✅Smoke alarms
✅Fire extinguishers
✅Access to health care professionals
✅Thermometers for guests provided by property

Location