+99Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
Guest Review Insights(Couples)
Rooms received mixed reviews. Many guests appreciated the spaciousness, comfort, and style of the rooms. However, there were several complaints about maintenance issues such as leaking showers, loud air conditioning, and a damp smell. Some guests also reported issues with room service and housekeeping.
The food quality was inconsistent according to reviews. Some guests praised the taste and variety of food, while others found it average or lacking. There were complaints about long waits for room service and a lack of vegetarian options. The breakfast service was criticized by several guests.
The location received mixed reviews. While some guests enjoyed the beach club and found the shuttle service convenient, others were disappointed that the beach was not within walking distance and that the last shuttle was at 5pm. Some guests also found the complex confusing to navigate.
Guests had mixed feelings about the value for money. Some found the experience worth the cost, praising the amenities and staff. However, others were disappointed by maintenance issues, food quality, and service inefficiencies. There were also complaints about attempts to upsell services.
About This Hotel
Immerse yourselves in the serene beauty of Tulum at the Secrets Tulum Resort & Beach Club. Located a mere 5 km from the iconic Tulum Archeological Site, this adults-only, all-inclusive resort delivers a grounded luxury experience without any pretense.
Set amidst lush gardens, the resort offers a host of amenities including an outdoor swimming pool, free private parking, a fitness centre and a private beach area - all cocooned in tranquility. The resort also houses a bar and a terrace, perfect for evening sundowners.
Each room is air-conditioned and comes with a flat-screen TV, some boasting a view of the pool. The resort offers a 24-hour front desk, airport transfers, and room service ensuring all your needs are taken care of. High-speed free WiFi keeps you connected with the world, should you wish to.
Start your day with a delectable breakfast, choosing from a buffet, à la carte, or continental options. Dining at the resort is an experience in itself, with a restaurant serving a fusion of American, Mediterranean, and Peruvian cuisine. Special dietary needs are catered for, with vegetarian, dairy-free, and vegan options available on request.
Take your relaxation to the next level with a visit to the resort's hammam, offering 5-star rejuvenation.
Explore the surroundings with ease, as the Tulum Bus station is just 2.5 km away. The picturesque Parque Nacional Tulum is a short 3.1 km journey away. The Tulum International Airport is a 40 km drive from the resort, making your transit smooth and effortless.