Day
Nearby landmark
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Facade/entrance
Communal lounge/ TV room+141

Ocean Riviera Paradise All Inclusive

Playa del Carmen, Mexico
8.2
Family Friendly
🍽️6 Restaurants
🏊‍♀️5 Pools

Guest Review Insights(Couples)

Rooms
3.5

The rooms were generally well-received, with guests praising their size, cleanliness, and decor. However, there were some complaints about maintenance issues such as poor lighting, leaking showers, and a broken chair on the deck. The bed comfort was also mixed.

Food
2.5

The food received mixed reviews. Some guests enjoyed the variety and quality of the food, but there were also many complaints about the food being lukewarm, lacking in variety, and generally of poor quality. The buffet and steakhouse were particularly criticized. The drinks, especially the cocktails, were also not well-received.

Location
4.5

The location was highly praised by guests. They loved the beautiful grounds, the beach, and the proximity to Playa del Carmen. However, some guests found the beach to be rocky and difficult to navigate, and there were also complaints about the transportation to and from the resort.

Value
3.0

The value for money received mixed reviews. Some guests felt that they received good value for their money, particularly with the all-inclusive package. However, there were also complaints about the pressure to tip, the lack of differentiation between different levels of service, and the poor quality of some services such as the butler service.

About This Hotel

Immerse yourselves in the tranquillity of Ocean Riviera Paradise All Inclusive, nestled in the heart of Playa del Carmen. With 5 outdoor pools and an indulgent spa centre, this haven offers a serene retreat from the outside world. Complimentary WiFi and private parking are available, ensuring a seamless stay.

Each room is a sanctuary of calm, equipped with a flat-screen TV and cable channels for your entertainment. A handy coffee machine is available in every room, while the private bathroom adds a touch of discreet luxury.

The resort boasts a 24-hour front desk, ensuring help is always at hand. Choose from 10 exquisite restaurants to satisfy your culinary cravings, unwind with a rich brew at Mike’s Coffee, or indulge your sweet tooth at the Ice Cream Parlour.

For those seeking active pursuits, the resort offers unlimited non-motorized sports, a vibrant Theater, an enticing Night club, and access to the on-site Arcade at a small additional cost. Complimentary access to the Bowling alley is also part of the package.

Indulge in the pampering treatments at the Despacio Spa Centre, featuring massages, face and body treatments, an indoor saltwater pool, sauna, and a state-of-the-art fitness centre. A beauty salon and hairdressing service are available for those final touches.

Why not challenge your partner to a friendly game of tennis, volleyball, or basketball at one of the 3 courts? The bustling 5th Avenue is just 4.3 km away, and Cancun International Airport is conveniently located 50 km from the property.

Hotel Facilities

All Facilities by Type

Food & Drink

Restaurant
Bar
Snack bar
Special diet menus (on request)
Kid meals
Kid-friendly buffet
Coffee house on site

General

Room service
Non-smoking rooms
Facilities for disabled guests
Barber/beauty shop
Family rooms
Lift
Safety deposit box
Car hire
Non-smoking throughout
Air conditioning
Minimarket on site

Business facilities

Meeting/banquet facilities (additional charge)
Business centre
Fax/photocopying

Reception services

24-hour front desk
Express check-in/check-out
Currency exchange
Tour desk
Luggage storage
ATM/cash machine on site
Concierge service
Private check-in/check-out

Activities

Tennis court
Sauna (additional charge)
Fitness centre
Golf course (within 3 km) (additional charge)
Games room
Spa and wellness centre (additional charge)
Massage (additional charge)
Children's playground
Bowling
Snorkelling (additional charge)
Entertainment staff
Nightclub/DJ
Water sport facilities on site (additional charge)
Kids' club
Beachfront
Evening entertainment
Water park
Public Bath
Tennis equipment
Beauty Services
Make up services
Hair treatments
Manicure
Pedicure
Hair cut
Hair colouring
Hair styling
Body treatments
Spa facilities
Spa lounge/relaxation area
Spa/wellness packages
Back massage
Neck massage
Foot massage
Couples massage
Head massage
Hand massage
Full body massage
Fitness
Beach
Movie nights
Themed dinner nights
Live music/performance
Live sport events (broadcast)
Bicycle rental (additional charge)

Outdoors

Garden
Outdoor pool
Outdoor pool (all year)
Outdoor pool (seasonal)
Outdoor furniture

Entertainment and family services

Babysitting/child services (additional charge)
Board games/puzzles
Indoor play area
Kids' outdoor play equipment

Cleaning services

Laundry (additional charge)
Ironing service (additional charge)
Trouser press
Daily housekeeping

Pool and wellness

Water slide
Swimming pool toys
Pool bar
Shallow end
Sun loungers or beach chairs
Sun umbrellas
Kids' pool
Swimming pool
Swimming Pool

Parking

Parking garage
Accessible parking

Accessibility

Wheelchair accessible
Toilet with grab rails
Higher level toilet
Lower bathroom sink
Visual aids: Braille

Miscellaneous

24-hour security
Smoke alarms
CCTV outside property
Fire extinguishers

Location