Sea view
Bed
Living room
Balcony/Terrace
Balcony/Terrace+101

Occidental at Xcaret Destination - All Inclusive

Playa del Carmen, Mexico
8.3
Family Friendly
🍽️11 Restaurants
🏊‍♀️7 Pools

Guest Review Insights(Couples)

Rooms
3.5

Rooms were generally well received, with guests praising their comfort and cleanliness. However, there were some complaints about issues such as broken air conditioning and missing amenities like bathrobes. Some guests also mentioned that the rooms are starting to show signs of age.

Food
3.0

Food reviews were mixed. Some guests praised the variety and quality of the food, while others found it basic and unappealing. There were positive mentions of the taco spot and buffet restaurants. However, some guests suggested that the food could benefit from better labeling for allergens.

Location
4.5

The location was highly praised by guests, who loved the natural surroundings and proximity to Xcaret park. The private beach and saltwater swimming pool were particularly popular. Some guests did mention difficulties with navigating the large property and finding certain facilities.

Value
3.5

Guests generally found the resort to offer good value, with positive mentions of the all-inclusive nature of the resort and the range of facilities and activities available. However, there were some complaints about hidden charges and services not being worth the extra cost, such as the concierge service.

About This Hotel

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Uncover the beauty of Mexico's Riviera Maya with a stay at the Occidental at Xcaret Destination. Nestled just a 45-minute drive from Cancun and a 10-minute journey from Playa del Carmen, this all-inclusive retreat is a stone's throw away from the mesmerising Xcaret Park.

The resort offers an array of activities and facilities to cater to every whim and fancy. Engage in a plethora of on-site adventures, from supervised children's programmes to snorkelling lessons, or simply unwind in one of the seven swimming pools. For the more indulgent traveller, the resort's spa services and nightclub guarantee a taste of the good life.

Dining at Occidental at Xcaret Destination is a journey within itself. With 11 different restaurants and 10 bars to choose from, your taste buds will embark on a gastronomic adventure. Do note that reservations are required for D'Oriental, La Hacienda, Steak House, El Pescador and Los Olivos restaurants, and are subject to availability.

For the history enthusiasts, the resort's location allows for fascinating excursions to the Mayan ruins and the archaeological sites of Chichen Itza. To truly immerse in the local culture, the Occidental Unlimited Xcaret Xperience (UXX) package is a must. This package offers unlimited access to the Xcaret park during your stay, allowing you to explore over 40 exhibits and attractions at the world-renowned eco-archaeological Xcaret Park.

Upgrade your stay with the Unlimited Xcaret Xperience upon arrival at the resort, available at a special price for both adults and children. Immerse in the romance and tranquility of this all-inclusive luxury getaway, designed for those seeking a grounded yet extraordinary vacation experience.

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Hotel Facilities

All Facilities by Type

Food & Drink

Restaurant
Bar
Snack bar
Special diet menus (on request)
Kid-friendly buffet
Wine/champagne
Fruits

General

Room service
Non-smoking rooms
Facilities for disabled guests
Barber/beauty shop
Family rooms
Lift
Safety deposit box
Car hire
Air conditioning
Designated smoking area
Airport shuttle (additional charge)
Shared lounge/TV area
Minimarket on site

Reception services

24-hour front desk
Currency exchange
Tour desk
Luggage storage
ATM/cash machine on site
Concierge service
Lockers
Invoice provided

Activities

Tennis court
Sauna (additional charge)
Fitness centre
Games room
Spa and wellness centre (additional charge)
Massage (additional charge)
Children's playground
Billiards
Table tennis
Darts
Snorkelling
Mini golf
Private beach area
Entertainment staff
Nightclub/DJ
Kids' club
Beachfront
Evening entertainment
Tennis equipment
Spa facilities
Spa lounge/relaxation area
Spa/wellness packages
Neck massage
Couples massage
Full body massage
Fitness
Fitness/spa locker rooms
Beach
Themed dinner nights (additional charge)
Live music/performance
Archery
Bingo

Outdoors

Garden
Terrace
Outdoor pool
Sun terrace
Outdoor pool (all year)
Outdoor furniture

Business facilities

Business centre (additional charge)

Entertainment and family services

Babysitting/child services (additional charge)
Board games/puzzles
Indoor play area

Cleaning services

Laundry (additional charge)
Daily housekeeping

Parking

Accessible parking

Accessibility

Wheelchair accessible
Toilet with grab rails

Pool and wellness

Pool with view
Salt-water pool
Pool bar
Sun loungers or beach chairs
Sun umbrellas
Swimming pool
Swimming Pool

Transport

Airport pick up (additional charge)
Airport drop off (additional charge)

Miscellaneous

24-hour security
Key card access
Security alarm
Smoke alarms
CCTV in common areas
Fire extinguishers
Access to health care professionals

Location