Swimming pool
Lobby or reception
Lounge or bar
Restaurant/places to eat
Property building+167

Moon Palace The Grand Cancun All Inclusive

Cancún, Mexico
8.6
Family Friendly
🍽️20 Restaurants
🏊‍♀️9 Pools

Guest Review Insights(Families)

Rooms
3.5

Rooms are generally large and comfortable, with some guests praising the luxurious touches. Some guests reported issues with cleanliness and maintenance, such as wear and tear on the furniture and presence of ants. Room service was also reported to be inconsistent.

Food
3.5

The food received mixed reviews. While some guests praised the variety and quality, others were disappointed, particularly with the Indian cuisine and buffet. Service at the restaurants was reported to be slow, and there were complaints about the difficulty of making reservations.

Location
4.0

The resort is large and offers a lot of activities, but some guests found it too big and difficult to navigate. The beach received mixed reviews, with some guests disappointed by the quality. However, the natural surroundings and wildlife were generally appreciated.

Value
2.5

While some guests felt the resort was worth the expense, others were frustrated by hidden costs and aggressive sales pitches for timeshare memberships. There were also complaints about slow service and long waits for amenities.

About This Hotel

Discover the epitome of tranquil luxury at the Moon Palace The Grand Cancun All Inclusive. Cocooned in the heart of Quintana Roo, this secluded paradise is a mere 25 km from the bustling La Isla Shopping Mall. Bask in the glow of the sun by the shimmering outdoor pool, available year-round, or retreat to the resort's exclusive private beach area.

Indulge in a sumptuous meal at our on-site restaurant, where the aroma of delectable cuisine is sure to tantalize your senses. Enjoy the convenience of complimentary Wi-Fi throughout the property and secure private parking on-site.

Each well-appointed room features a flat-screen TV with cable channels and an iPod docking station. Selected rooms offer a cozy seating area perfect for unwinding after a day of exploration. Delight in the thoughtful amenities such as a coffee machine and a private bathroom equipped with a bath. Luxurious extras such as bathrobes, slippers, and complimentary toiletries are provided to enhance your stay.

The 24-hour front desk, in-house hairdresser's, and gift shop are available for your convenience. Enjoy complimentary access to our water sports facilities and bicycles, or take advantage of our car hire service to explore the surroundings.

Embrace the thrill of various activities such as golfing and cycling in the nearby locales. The Beto Avila Stadium is located 27 km from the resort, while the vibrant Coco Bongo is a short 28 km drive away. The closest airport, Cancún International Airport, is conveniently situated just 14 km from the property.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Breakfast in the room
✅Snack bar
✅Special diet menus (on request)
✅Kid meals
✅Kid-friendly buffet
✅Wine/champagne
✅Fruits
✅Coffee house on site

General

✅Room service
✅Non-smoking rooms
✅Facilities for disabled guests
✅Barber/beauty shop
✅Family rooms
✅Lift
✅Safety deposit box
✅Chapel/shrine
✅Car hire
✅Air conditioning
✅Designated smoking area
✅Shuttle service (additional charge)
✅Airport shuttle (additional charge)
✅Shared lounge/TV area

Business facilities

✅Meeting/banquet facilities (additional charge)
✅Business centre
✅Fax/photocopying (additional charge)

Reception services

✅24-hour front desk
✅Express check-in/check-out
✅Currency exchange
✅Tour desk
✅Luggage storage
✅ATM/cash machine on site
✅Private check-in/check-out
✅Lockers
✅Invoice provided

Activities

✅Tennis court
✅Sauna (additional charge)
✅Fitness centre
✅Golf course (within 3 km) (additional charge)
✅Fishing (additional charge)
✅Games room
✅Spa and wellness centre (additional charge)
✅Massage (additional charge)
✅Children's playground
✅Billiards
✅Table tennis
✅Hot tub/Jacuzzi
✅Cycling
✅Bowling (additional charge)
✅Horse riding (additional charge)
✅Snorkelling (additional charge)
✅Mini golf
✅Private beach area
✅Entertainment staff
✅Nightclub/DJ
✅Kids' club
✅Evening entertainment
✅Water park
✅Tennis equipment
✅Beauty Services
✅Facial treatments
✅Make up services
✅Hair treatments
✅Manicure
✅Pedicure
✅Hair cut
✅Hair colouring
✅Hair styling
✅Body treatments
✅Body scrub
✅Body wrap
✅Spa facilities
✅Steam room
✅Spa lounge/relaxation area
✅Spa/wellness packages
✅Back massage
✅Neck massage
✅Foot massage
✅Couples massage
✅Head massage
✅Hand massage
✅Full body massage
✅Massage chair
✅Fitness
✅Yoga classes
✅Fitness classes
✅Personal trainer
✅Fitness/spa locker rooms
✅Beach
✅Bike tours
✅Happy hour
✅Tour or class about local culture (additional charge)
✅Cooking class (additional charge)
✅Live music/performance
✅Live sport events (broadcast)
✅Aerobics
✅Bicycle rental

Outdoors

✅Garden
✅Terrace
✅Outdoor pool
✅Sun terrace
✅Outdoor pool (all year)
✅Outdoor furniture

Entertainment and family services

✅Babysitting/child services (additional charge)
✅Board games/puzzles
✅Indoor play area
✅Kids' outdoor play equipment

Cleaning services

✅Laundry (additional charge)
✅Dry cleaning (additional charge)
✅Ironing service (additional charge)
✅Trouser press (additional charge)
✅Daily housekeeping

Pool and wellness

✅Swimming pool toys
✅Rooftop pool
✅Pool with view
✅Heated pool
✅Pool bar
✅Sun loungers or beach chairs
✅Sun umbrellas
✅Fence around pool
✅Swimming pool
✅Swimming Pool

Parking

✅Accessible parking

Transport

✅Airport pick up (additional charge)
✅Airport drop off (additional charge)

Miscellaneous

✅24-hour security
✅Key card access
✅Security alarm
✅Smoke alarms
✅CCTV in common areas
✅Fire extinguishers
✅Breakfast takeaway containers
✅Delivered food is securely covered
✅Access to health care professionals
✅Face masks for guests available

Location