Swimming pool
Property building
Lounge or bar
People
People+56

Moon Palace Nizuc - All Inclusive

Cancún, Mexico
8.0
Family Friendly
🍽️8 Restaurants
🏊‍♀️1 Pool

Guest Review Insights(Families)

Rooms
3.5

Rooms were generally appreciated for their size and comfort, suitable for families. However, some guests experienced issues with booking and cleanliness. There were also complaints about the air conditioning being too loud.

Food
2.5

Food received mixed reviews. Some guests enjoyed the variety and quality, especially the desserts, while others found it inconsistent and mediocre. There were complaints about the sushi being old and the lack of fresh fruits at breakfast. There were also long waits at restaurants.

Location
3.0

The location was appreciated for its proximity to the airport and the availability of golf carts for transportation within the resort. However, some guests found the beach unimpressive and the resort too crowded. There were also complaints about the pushy sales tactics for vacation packages.

Value
2.0

Guests had mixed feelings about the value for money. Some found the day pass to the Moon Palace Grand Cancun worth it, especially for families. However, there were complaints about overpricing, issues with room bookings, and pushy sales tactics for vacation packages. Some guests also felt the resort was too focused on profit optimization.

About This Hotel

Unveil a world of grounded luxury at the Moon Palace Nizuc - All Inclusive, a lavish retreat nestled in the vibrant heart of Cancún. This 5-star resort seamlessly marries style and comfort, offering a plush restaurant, a top-notch fitness centre, a chic bar, and a lush garden all under one roof.

Experience unmatched service with our 24-hour front desk and personalized room service, all while staying connected with complimentary WiFi. The resort's prime location at a mere 24 km from the Cancun Bus Station and 28 km from the La Isla Shopping Mall ensures that the city's best is always within your reach.

Start each day with a delectable buffet breakfast, included in your stay. The resort takes luxury a notch higher with its 5-star accommodation that features a serene spa centre and a charming terrace, perfect for those tranquil moments.

Just a short drive away, you'll find the electrifying Beto Avila Stadium and the majestic Cancun Government Palace, both 24 km from the resort. The nearest airport, Cancún International Airport, is conveniently located just 13 km away from the Moon Palace Nizuc - All Inclusive.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Breakfast in the room
✅Snack bar
✅Special diet menus (on request)
✅Kid meals
✅Fruits
✅Coffee house on site

General

✅Room service
✅Non-smoking rooms
✅Barber/beauty shop
✅Family rooms
✅Car hire
✅Air conditioning
✅Shuttle service (additional charge)
✅Airport shuttle (additional charge)

Business facilities

✅Meeting/banquet facilities (additional charge)
✅Business centre
✅Fax/photocopying

Reception services

✅24-hour front desk
✅Currency exchange
✅Tour desk
✅ATM/cash machine on site
✅Concierge service
✅Invoice provided

Activities

✅Tennis court
✅Fitness centre
✅Golf course (within 3 km) (additional charge)
✅Spa and wellness centre
✅Massage (additional charge)
✅Children's playground
✅Hot tub/Jacuzzi
✅Private beach area
✅Entertainment staff
✅Nightclub/DJ
✅Water sport facilities on site (additional charge)
✅Kids' club
✅Beachfront
✅Evening entertainment
✅Water park
✅Public Bath
✅Yoga classes
✅Fitness classes
✅Beach
✅Bike tours
✅Bicycle rental

Outdoors

✅Garden
✅Terrace
✅Outdoor pool
✅Outdoor pool (all year)

Entertainment and family services

✅Babysitting/child services

Cleaning services

✅Laundry (additional charge)
✅Dry cleaning (additional charge)
✅Ironing service (additional charge)
✅Daily housekeeping

Pool and wellness

✅Sun loungers or beach chairs
✅Swimming pool
✅Swimming Pool

Miscellaneous

✅24-hour security
✅Security alarm
✅Smoke alarms
✅CCTV in common areas
✅Delivered food is securely covered
✅Access to health care professionals
✅Face masks for guests available

Location