The rooms received mixed reviews. Some guests appreciated the cleanliness, size, and decor of the rooms, while others complained about issues such as lack of cleanliness upon arrival, poor lighting design, and lack of privacy in the bathroom. Some rooms are newly renovated which was appreciated, but the open bathroom design was not liked by everyone.

The food received mostly negative reviews. Many guests complained about the lack of variety and quality, with some describing it as 'plain', 'boring', and 'cheap'. The service in the restaurant was also criticized, with reports of unfriendly staff and slow service. Some guests liked the show cooking but overall, the food did not meet the expectations of a 5-star resort.

The location of the hotel was generally praised. Guests appreciated the proximity to the beach and the availability of parking. However, some guests noted that the hotel is not directly in Bibione, but in a neighboring town, which means that the main shopping streets of Bibione are a few kilometers away.

Many guests felt that the hotel did not provide good value for money. Complaints included hidden charges, expensive drinks, and the all-inclusive package not being worth the cost. The hotel was also criticized for not meeting the expectations of a 5-star resort, despite its high prices.