Bird's eye view
On site
People
Beach
Property building+97

Hyatt Ziva Cancun All-Inclusive

Cancún, Mexico
9.2
Family Friendly
🍽️8 Restaurants
🏊‍♀️2 Pools

Guest Review Insights(Couples)

Rooms
3.0

Rooms received mixed reviews. Some guests found them clean, comfortable, and spacious, while others complained about the beds being uncomfortable and causing backaches. Some guests also reported a lack of privacy and cleanliness in the rooms.

Food
3.5

Food was generally appreciated by guests, with particular praise for the Italian and French restaurants. However, some guests found the food to be bland or of poor quality at times. There were also suggestions for more variety in breakfast options.

Location
4.0

The location was largely appreciated for its beauty and views. However, some guests were disappointed with the beach due to seasonal seaweed invasion. Some guests also complained about the lack of signage for amenities and the placement of poolside beds.

Value
2.0

Guests had mixed feelings about the value for money. Some guests felt that the resort was overpriced, with complaints about hidden charges and aggressive sales tactics. There were also reports of theft and poor customer service.

About This Hotel

Discover the Hyatt Ziva Cancún, a breathtaking beachfront resort, perfectly nestled on the pristine strip of Punta Cancun, encapsulated by the mesmerising Caribbean Sea. Experience the allure of white sand beaches meeting crystal-clear waters.

Every room at the Hyatt Ziva Cancún is an intimate haven of luxury, equipped with a flat-screen TV, mini bar, and coffee machine for your convenience. The private bathrooms are a sanctuary, featuring a shower and adorned with plush bath robes and slippers.

Immerse yourself in a plethora of activities tailored for your pleasure at Hyatt Ziva Cancun All-Inclusive. Indulge in captivating theatre shows, invigorating water sports, delightful tequila tastings and our unique microbrewery. Opt for a day of relaxation in a beach cabana, sipping on margaritas, or venture into adrenaline-fueled diving, snorkeling, sailing, and swimming adventures in the Caribbean.

Bask under the radiant sun at the cascading pools that offer a panoramic view of the sea, including a pool bar. Experience the ultimate in relaxation at the oceanfront spa, offering soothing massages, holistic body treatments, hydrotherapy, and a state-of-the-art fitness center.

Strategically located, Hyatt Ziva Cancun All-Inclusive is just 300 metres away from the vibrant Coco Bongo and a short 3.4 km journey from La Isla Shopping Mall. Cancun International Airport is a mere 17 km away, adding to the convenience of your luxury retreat.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Snack bar
✅Special diet menus (on request)
✅Kid meals
✅Kid-friendly buffet
✅Wine/champagne
✅Fruits
✅Coffee house on site

General

✅Room service
✅Non-smoking rooms
✅Barber/beauty shop
✅Family rooms
✅Lift
✅Safety deposit box
✅Car hire
✅Non-smoking throughout
✅Air conditioning
✅Designated smoking area
✅Shuttle service (additional charge)
✅Airport shuttle (additional charge)
✅Shared lounge/TV area

Business facilities

✅Meeting/banquet facilities (additional charge)
✅Fax/photocopying (additional charge)

Reception services

✅24-hour front desk
✅Currency exchange
✅Tour desk
✅Luggage storage
✅ATM/cash machine on site
✅Concierge service

Activities

✅Tennis court
✅Sauna (additional charge)
✅Fitness centre
✅Spa and wellness centre (additional charge)
✅Massage (additional charge)
✅Children's playground
✅Billiards
✅Table tennis
✅Hot tub/Jacuzzi
✅Hammam (additional charge)
✅Snorkelling
✅Entertainment staff
✅Water sport facilities on site
✅Kids' club
✅Beachfront
✅Evening entertainment
✅Tennis equipment
✅Beauty Services
✅Facial treatments
✅Make up services
✅Manicure
✅Pedicure
✅Hair cut
✅Hair colouring
✅Hair styling
✅Body treatments
✅Body scrub
✅Body wrap
✅Spa facilities
✅Steam room
✅Spa lounge/relaxation area
✅Spa/wellness packages
✅Back massage
✅Neck massage
✅Foot massage
✅Couples massage
✅Full body massage
✅Massage chair
✅Fitness
✅Fitness/spa locker rooms
✅Beach
✅Live sport events (broadcast)

Outdoors

✅Garden
✅Terrace
✅Outdoor pool
✅Sun terrace
✅Outdoor pool (all year)
✅Outdoor furniture

Entertainment and family services

✅Babysitting/child services (additional charge)
✅Indoor play area
✅Kids' outdoor play equipment

Cleaning services

✅Laundry (additional charge)
✅Dry cleaning (additional charge)
✅Ironing service (additional charge)
✅Daily housekeeping

Pool and wellness

✅Pool with view
✅Pool bar
✅Sun loungers or beach chairs
✅Sun umbrellas
✅Kids' pool
✅Swimming pool
✅Swimming Pool

Miscellaneous

✅24-hour security
✅Key card access
✅Smoke alarms
✅CCTV in common areas
✅Fire extinguishers

Location