Rooms received mixed reviews. Some guests appreciated the spaciousness and cleanliness of the rooms, while others were bothered by noise and outdated facilities. Some guests also complained about issues with the minibar and safebox, and the lack of insect screens on the windows. However, the hotel was responsive in addressing issues and requests.

Food quality was generally praised, with guests enjoying the variety and quality of dishes at the à la carte restaurants. However, some guests found the food at the main buffet to be mediocre and not hot enough. There were also complaints about the difficulty of securing reservations at the restaurants and the rushed service.

The location was highly praised for its beautiful views, beach proximity, and the spaciousness of the hotel grounds. However, some guests complained about the presence of mosquitoes and the hotel's distance from the airport and other attractions.

Guests had mixed feelings about the value for money. Some appreciated the all-inclusive options and the variety of facilities and activities, while others were disappointed by the service issues and the perceived lack of luxury for a 5-star hotel. There were also complaints about high prices at the hotel shop.