Swimming pool
Bathroom
Bedroom
Bedroom
Photo of the whole room+116

Grand Hyatt Playa del Carmen Resort

Playa del Carmen, Mexico
8.3
Family Friendly
🍽️3 Restaurants
🏊‍♀️2 Pools

Guest Review Insights(Couples)

Rooms
3.5

Rooms received mixed reviews. Most guests found the rooms comfortable and clean, with nice amenities and beautiful views. However, some guests reported issues with the lighting system, bed sizes, and worn-out linens. Some guests also mentioned that the rooms could use a light renovation.

Food
2.5

Food quality was generally considered decent, but not great. Some guests enjoyed the breakfast, but others were disappointed with the lack of taste and depth in the food at the restaurant. Many guests also felt that the food was overpriced for what was offered.

Location
4.5

The location was highly praised by most guests for its proximity to the beach and the city, as well as its walkability to restaurants and shops. However, some guests were disturbed by the noise from nearby beach clubs and loud music.

Value
2.5

Guests had mixed feelings about the value for money. Some guests felt that the resort was overpriced for what was offered, and were disappointed with the extra charges for amenities that were supposed to be included in the resort fee. Others were satisfied with the services provided and felt that the resort was worth the price.

About This Hotel

Experience a beachfront sanctuary at the Grand Hyatt Playa del Carmen Resort. This 5-star haven boasts unrivalled amenities such as complimentary bicycles, a refreshing outdoor swimming pool, and a state-of-the-art fitness centre. Nestled amidst lush gardens, the resort also features a sun-soaked terrace and a vibrant bar.

Rest in the comfort of the air-conditioned rooms, each equipped with a desk, coffee machine, minibar, safety deposit box, flat-screen TV, and a private bathroom. Step out onto your balcony for a breath of fresh air, or explore your spacious wardrobe. Enjoy round-the-clock room service and free WiFi throughout your stay.

Begin your day with a lavish choice of buffet, à la carte, or continental breakfast. The resort's restaurant is a culinary paradise, offering flavoursome Caribbean, Japanese, and Mexican cuisine. Tailored dietary options, including vegetarian, dairy-free, and kosher, are available upon request.

Indulge in the resort's soothing hammam, or engage in a lively round of table tennis. The resort is ideally located for cycling enthusiasts, with the surrounding area offering a multitude of scenic routes.

Immerse yourself in the local culture with nearby attractions such as the Playa del Carmen Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal. The Cozumel International Airport is conveniently located just 35 km away from the resort.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Breakfast in the room
✅Snack bar
✅Special diet menus (on request)
✅Kid meals (additional charge)
✅Wine/champagne (additional charge)
✅Fruits (additional charge)
✅Coffee house on site

General

✅Room service
✅Non-smoking rooms
✅Facilities for disabled guests
✅Barber/beauty shop
✅Family rooms
✅Lift
✅Safety deposit box
✅Soundproof rooms
✅Car hire
✅Non-smoking throughout
✅Air conditioning
✅Designated smoking area
✅Shuttle service (additional charge)
✅Airport shuttle (additional charge)
✅Minimarket on site
✅Pet bowls

Business facilities

✅Meeting/banquet facilities (additional charge)
✅Fax/photocopying (additional charge)

Reception services

✅24-hour front desk
✅Express check-in/check-out
✅Tour desk
✅Luggage storage
✅ATM/cash machine on site
✅Concierge service
✅Private check-in/check-out
✅Invoice provided

Activities

✅Sauna (additional charge)
✅Fitness centre
✅Games room
✅Spa and wellness centre (additional charge)
✅Massage (additional charge)
✅Children's playground
✅Table tennis
✅Hot tub/Jacuzzi (additional charge)
✅Cycling
✅Hammam
✅Diving (additional charge)
✅Snorkelling (additional charge)
✅Entertainment staff
✅Water sport facilities on site (additional charge)
✅Kids' club (additional charge)
✅Beachfront
✅Public Bath (additional charge)
✅Beauty Services
✅Facial treatments
✅Make up services
✅Hair treatments
✅Manicure
✅Pedicure
✅Hair cut
✅Hair colouring
✅Hair styling
✅Body treatments
✅Body scrub
✅Body wrap
✅Spa facilities
✅Steam room
✅Spa lounge/relaxation area
✅Foot bath
✅Spa/wellness packages
✅Back massage
✅Neck massage
✅Foot massage
✅Couples massage
✅Head massage
✅Hand massage
✅Full body massage
✅Fitness
✅Yoga classes
✅Fitness classes
✅Fitness/spa locker rooms
✅Beach
✅Temporary art galleries
✅Bike tours
✅Themed dinner nights (additional charge)
✅Live music/performance
✅Bicycle rental

Outdoors

✅Garden
✅Terrace
✅Outdoor pool
✅Sun terrace
✅Outdoor pool (all year)
✅Outdoor furniture

Entertainment and family services

✅Babysitting/child services (additional charge)
✅Board games/puzzles
✅Indoor play area

Cleaning services

✅Laundry (additional charge)
✅Dry cleaning (additional charge)
✅Ironing service (additional charge)
✅Trouser press (additional charge)
✅Daily housekeeping

Parking

✅Parking garage
✅Accessible parking

Accessibility

✅Wheelchair accessible
✅Toilet with grab rails
✅Higher level toilet
✅Lower bathroom sink

Pool and wellness

✅Infinity pool
✅Pool with view
✅Sun loungers or beach chairs
✅Sun umbrellas
✅Swimming pool
✅Swimming Pool

Transport

✅Airport pick up (additional charge)
✅Airport drop off (additional charge)

Miscellaneous

✅24-hour security
✅Key card access
✅Security alarm
✅Smoke alarms
✅CCTV in common areas
✅CCTV outside property
✅Fire extinguishers
✅Breakfast takeaway containers
✅Delivered food is securely covered
✅Access to health care professionals
✅Thermometers for guests provided by property
✅Face masks for guests available

Location