Bedroom
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Restaurant/places to eat+190

Fairmont Mayakoba

Playa del Carmen, Mexico
8.7
Family Friendly
🍽️9 Restaurants
🏊‍♀️5 Pools

Guest Review Insights(Couples)

Rooms
3.5

Rooms are generally well-received, with guests appreciating the cleanliness and setup. Some guests mentioned the rooms are very nice and fantastic. However, a few guests reported issues such as musty smell and lack of technical assistance. There were no mentions of decor, style, or little extras.

Food
2.5

The food received mixed reviews. Some guests enjoyed the variety of restaurant options and the quality of food, but others found the food to be average, overpriced, and lacking in variety. There were also complaints about the difficulty of booking tables at the restaurants.

Location
4.0

The location was highly praised for its beauty and accessibility to other resorts. However, some guests found the resort to be too large and difficult to navigate, even with the provided golf carts. There were also complaints about the lack of lighting at night.

Value
2.0

Many guests felt that the resort was overpriced for the value received. Complaints included high food prices, lack of availability for complimentary activities, and extra charges for services that did not meet expectations. However, some guests still found the resort to be a good option for families.

About This Hotel

Welcome to Fairmont Mayakoba, a prestigious AAA Five Diamond Award-winning haven nestled in the heart of the Riviera Maya. Set amidst a profusion of tropical foliage, this resort presents a harmonious blend of nature's splendour and luxurious living with picturesque sea vistas and a network of serene waterways connecting low-rise edifices.

Immerse yourself in the tranquillity of our 20,000 square foot spa, featuring treetop treatment areas and a variety of beauty and massage therapies inspired by the rich local tradition and diverse flora of the region. Please note, there's an additional charge for accessing the fitness centre and spa area.

Dine under the stars at our array of on-site restaurants and bars. Choose from a scrumptious seafood grill, a contemporary sushi bar, and even a swim-up bar for those lazy afternoons.

For our younger guests, the Discovery Club & Adventure Camp offers an engaging blend of cultural and educational activities designed for children aged 5 to 12. Golf enthusiasts will appreciate the nearby El Camaleon Riviera Maya Golf Club, an Audubon Society-recognised course designed by Greg Norman to challenge and delight players of all abilities.

True to our commitment to preserving the environment, the resort is car-free. Guests can explore the resort via boat, on foot along the well-marked nature trails, by bicycle or on staff-driven electric golf carts.

Located adjacent to the 18-hole El Camaleón Golf Course, Fairmont Mayakoba boasts five outdoor swimming pools and offers private access to Playa del Carmen beach. Cancún International Airport is about a 45-minute drive away, while Playa del Carmen can be reached in approximately 15 minutes by car.

Celebrate year-round at Fairmont Mayakoba with our dynamic event calendar, featuring thoughtful programming that honours Mexican and Mayan culture. The festive seasons around Thanksgiving and from Christmas through New Year's are particularly vibrant, with a plethora of fun, interactive and celebratory events for kids, families and adults alike.

Hotel Facilities

All Facilities by Type

Food & Drink

Restaurant
Bar
Breakfast in the room
Snack bar
Special diet menus (on request)
Kid meals
Wine/champagne (additional charge)
Fruits (additional charge)
Coffee house on site

General

Room service
Non-smoking rooms
Facilities for disabled guests
Barber/beauty shop
Family rooms
Lift
Safety deposit box
Chapel/shrine
Car hire
Allergy-free room
Air conditioning
Designated smoking area
Shuttle service (additional charge)
Airport shuttle (additional charge)
Grocery deliveries
Pet basket
Pet bowls

Business facilities

Meeting/banquet facilities (additional charge)
Business centre (additional charge)
Fax/photocopying (additional charge)

Reception services

24-hour front desk
Express check-in/check-out
Currency exchange
Tour desk
Luggage storage
ATM/cash machine on site
Concierge service
Private check-in/check-out
Invoice provided

Activities

Tennis court (additional charge)
Sauna (additional charge)
Fitness centre (additional charge)
Golf course (within 3 km) (additional charge)
Solarium
Spa and wellness centre (additional charge)
Massage (additional charge)
Children's playground
Windsurfing (additional charge)
Canoeing
Hiking
Cycling
Squash (additional charge)
Snorkelling (additional charge)
Private beach area
Water sport facilities on site
Kids' club
Beachfront
Evening entertainment
Open-air bath
Public Bath
Tennis equipment (additional charge)
Beauty Services
Manicure
Pedicure
Body treatments
Body scrub
Body wrap
Spa facilities
Steam room
Spa lounge/relaxation area
Spa/wellness packages
Fitness
Yoga classes
Fitness classes
Fitness/spa locker rooms
Beach
Movie nights (additional charge)
Walking tours
Bike tours (additional charge)
Themed dinner nights (additional charge)
Tour or class about local culture (additional charge)
Cooking class (additional charge)
Live music/performance
Archery (additional charge)
Aerobics (additional charge)
Bicycle rental

Outdoors

Garden
Terrace
BBQ facilities (additional charge)
Outdoor pool
Sun terrace
Outdoor pool (all year)
Outdoor furniture

Entertainment and family services

Babysitting/child services (additional charge)
Board games/puzzles
Indoor play area
Kids' outdoor play equipment
Baby safety gates
Strollers

Cleaning services

Laundry (additional charge)
Dry cleaning (additional charge)
Ironing service (additional charge)
Trouser press (additional charge)
Daily housekeeping

Pool and wellness

Water slide
Sun loungers or beach chairs
Sun umbrellas
Kids' pool
Swimming pool
Swimming Pool

Parking

Electric vehicle charging station
Accessible parking

Miscellaneous

24-hour security
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available

Location