Natural landscape
Communal lounge/ TV room
Bird's eye view
Property building
Natural landscape+52

El Dorado Royale Catamarán, Cenote & More Inclusive

Quintana Roo, Cancún , Mexico
8.1
🍽️14 Restaurants
🏊‍♀️3 Pools

Guest Review Insights(Couples)

Rooms
1.5

Multiple complaints about room conditions including broken televisions, musty smell, light fixtures popping out, water collection in the shower room, and poor value for money. Some guests also reported issues with the room's heating and cooling system, and problems with noise from other guests.

Food
2.5

Mixed reviews about the food. Some guests found the food to be good, while others described it as bland and disappointing. There were also complaints about the lack of variety in the music at the pool.

Location
3.5

Guests appreciated the beautiful grounds of the resort. However, there were complaints about the size of the property and the long waits for golf carts to transport guests around.

Value
1.5

Many guests felt that the resort was not good value for money. There were complaints about being overcharged, hidden costs, and the resort's failure to maintain its infrastructure. Some guests also felt that they were treated as second class guests unless they were members of the resort's timeshare/travel club.

About This Hotel

Immerse yourselves in the serene surroundings of the El Dorado Royale, an adults-only sanctuary situated on the picturesque Riviera Maya beachfront. This resort champions the More Inclusive™ concept by Lomas Hospitality™, offering a unique combination of relaxation and adventure.

Indulge in a gastronomic journey through 14 distinct restaurants, or unwind in our secluded beach area stretching more than a mile. Enhance your wellbeing at our splendid spa or take advantage of our attentive concierge services. Marvel at the natural beauty of a cenote site, just a 25-minute drive away.

Experience the epitome of comfort in our stylish suites and rooms. Each boasts an indoor hot tub, plush bathrobes, cable TV, and a furnished terrace complete with a small table, two chairs, and upon request, a hammock. The private bathroom comes equipped with a hairdryer. Enjoy the convenience of a daily stocked minibar featuring beer, soft drinks, and water, as well as a coffee maker.

Our More Inclusive™ concept elevates the traditional All-Inclusive experience. It includes round-trip transportation from Cancun airport, unlimited access to a range of activities such as catamaran and reef snorkeling, cenote exploration, Aqua Nick® Water Park, and Maroma Beach, where a scrumptious brunch awaits.

Retreat to Naay Spa, divided into the Spa Royale and Spa Casitas. Each offers an extensive menu of traditional and alternative spa treatments. The resort also hosts a variety of activities, from diving lessons and equipment rental to tennis lessons. You can also make use of the wave runners to explore the sea or browse our on-site gift shop. Wi-Fi access is available throughout the resort.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Breakfast in the room
✅Snack bar
✅Special diet menus (on request)
✅Fruits
✅Coffee house on site

General

✅Room service
✅Non-smoking rooms
✅Barber/beauty shop
✅Safety deposit box
✅Chapel/shrine
✅Allergy-free room
✅Non-smoking throughout
✅Air conditioning
✅Airport shuttle (free)
✅Shared lounge/TV area
✅Adults only

Business facilities

✅Meeting/banquet facilities (additional charge)
✅Fax/photocopying (additional charge)

Reception services

✅24-hour front desk
✅Express check-in/check-out
✅Currency exchange
✅Tour desk
✅Luggage storage
✅ATM/cash machine on site
✅Concierge service
✅Invoice provided

Activities

✅Tennis court
✅Fitness centre
✅Fishing (additional charge)
✅Spa and wellness centre (additional charge)
✅Massage (additional charge)
✅Table tennis
✅Windsurfing (additional charge)
✅Hot tub/Jacuzzi
✅Canoeing (additional charge)
✅Cycling
✅Horse riding (additional charge)
✅Snorkelling
✅Private beach area
✅Entertainment staff
✅Water sport facilities on site
✅Beachfront
✅Evening entertainment
✅Water park
✅Tennis equipment
✅Beauty Services
✅Facial treatments
✅Waxing services
✅Make up services
✅Hair treatments
✅Manicure
✅Pedicure
✅Hair cut
✅Hair styling
✅Body treatments
✅Body scrub
✅Body wrap
✅Light therapy
✅Spa facilities
✅Steam room
✅Spa lounge/relaxation area
✅Spa/wellness packages
✅Back massage
✅Neck massage
✅Foot massage
✅Couples massage
✅Head massage
✅Hand massage
✅Full body massage
✅Fitness
✅Yoga classes
✅Fitness classes
✅Beach
✅Bike tours
✅Themed dinner nights (additional charge)
✅Happy hour
✅Tour or class about local culture
✅Cooking class
✅Live music/performance
✅Live sport events (broadcast)
✅Archery
✅Aerobics
✅Bicycle rental (additional charge)

Outdoors

✅Garden
✅Terrace
✅Outdoor pool
✅Sun terrace
✅Outdoor pool (all year)
✅Outdoor furniture
✅Picnic area

Cleaning services

✅Laundry (additional charge)
✅Dry cleaning (additional charge)
✅Ironing service (additional charge)
✅Trouser press (additional charge)
✅Daily housekeeping

Entertainment and family services

✅Board games/puzzles

Pool and wellness

✅Pool with view
✅Pool bar
✅Shallow end
✅Sun loungers or beach chairs
✅Sun umbrellas
✅Swimming pool
✅Swimming Pool

Transport

✅Airport pick up
✅Airport drop off

Miscellaneous

✅24-hour security
✅Key access
✅Key card access
✅Security alarm
✅Smoke alarms
✅CCTV in common areas
✅CCTV outside property
✅Fire extinguishers
✅Breakfast takeaway containers
✅Delivered food is securely covered
✅Access to health care professionals

Location