+34El Dorado Casitas Royale Catamarán, Cenote & More Inclusive
Guest Review Insights(Couples)
The rooms were not as expected for a 5-star resort. There were issues with availability and maintenance, such as water leaks and air conditioning units malfunctioning. Some guests were downgraded from their original room choice due to overbooking.
The food experience was below average. There were additional charges for certain meals and drinks, even though it was advertised as all-inclusive. The menu for room service was limited and did not change. Reservations were required for all dinner restaurants.
The location had mixed reviews. The property was described as beautiful and well-kept, but the beach was not swimmable and had an unsightly barrier. Excursions were offered but required additional fees for transportation.
The resort was not considered good value for money. There were many hidden charges and fees, despite it being advertised as all-inclusive. Guests felt disappointed and believed there were better options available for the price.
About This Hotel
El Dorado Casitas Royale is an exquisite adults-only retreat embracing the More InclusiveTM concept by Lomas HospitalityTM, putting a gourmet spin on cuisine, a full array of spa services, and a remarkable 13 shimmering swimming pools. The chic suites, equipped with a comprehensive DVD and CD library, offer a personal concierge service from 08:00 to 17:00, a customisable pillow menu, and the subtle charm of room-delivered aromatherapy scents. The elegant bedrooms are adorned with mosquito nets draping over the canopy beds, while the bathrooms boast double sinks and an invigorating shower. Select units go a step beyond with an outdoor shower or a hot tub.
The More InclusiveTM concept transcends the traditional all-inclusive package, offering round-trip transportation from Cancun airport, and unlimited access to adventures including catamaran and reef snorkelling, cenote exploration, Aqua Nick® Water Park, and the stunning Maroma Beach complete with a delectable brunch.
El Dorado Casitas Royale presents a gastronomic journey through its 10 globally inspired restaurants. Dishes range from contemporary Italian, Pacific flavors, Mediterranean fusion, to Caribbean style and authentic Mexican cuisine. The resort also prides itself on its mouthwatering pizzas and genuine Italian cooking. In addition, there are 10 swim-up bars, a beach bar and 4 lounge bars at your disposal.
Unwind at Naay Spa, split between Spa Royale and Spa Casitas. Spa Royale sits at the heart of the property, while Spa Casitas expands over 20,000 sq-ft, offering a vast menu of traditional and alternative spa treatments. For those seeking adventure, the resort's Eco Touristic Ranch provides an opportunity for a guided horseback tour through the jungle, allowing guests to immerse themselves in the untouched beauty of the Riviera Maya.