Swimming pool
Property building
Photo of the whole room
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Dreams Jade Resort & Spa - All Inclusive

Puerto Morelos, Mexico
8.4
Family Friendly
🍽️9 Restaurants
🏊‍♀️3 Pools

Guest Review Insights(Couples)

Rooms
3.5

Rooms received mixed reviews. Some guests loved the rooms, mentioning excellent features like jacuzzis and ocean views. However, there were complaints about cleanliness and maintenance issues such as ant problems and strong smells. The decor was generally appreciated.

Food
2.5

The food had mixed reviews. Some guests praised the quality and selection, especially at the French restaurant. However, many guests complained about the quality of the food, lack of variety, long waits, and difficulty in getting reservations. Room service food was also criticized.

Location
4.0

The location was generally well-received, with guests praising the beachfront location and beautiful views. However, there were complaints about seaweed in the ocean and noise from seaweed collection in the morning. Some guests also mentioned unpleasant smells and unkept areas.

Value
2.0

Guests had mixed feelings about the value. Some praised the service and amenities, but many complained about long waits for food and drinks, difficulty making reservations, and pushy sales pitches for the resort's vacation club. Several guests also mentioned that the resort seemed understaffed.

About This Hotel

Enveloped by the vibrant hues of Puerto Morelos' private beachfront, the Dreams Jade Resort & Spa is an all-inclusive sanctuary of luxury and relaxation. This exclusive retreat boasts 3 outdoor pools, a selection of 8 exquisite restaurants, and a serene hydrotherapy spa. Each capacious suite is a vivid celebration of colour, featuring a comfortable seating area, iPod dock, and cable TV. Terraces offer captivating views of either the tranquil sea or the lush, tropical jungle.

For the adventurous at heart, a variety of watersports facilities, including kayaking, snorkelling, and a PADI scuba diving centre, are available. Refreshments are never far with minibars replenished daily with soft drinks and beer. Bathrooms are an oasis of comfort with a spa bath and bathrobes.

Culinary delights await in the form of buffet meals or gourmet à la carte cuisine, served in our diverse restaurants. Enjoy the luxury of swim-up pool bars and attentive beach waiter service. The resort comes alive at night with vibrant cocktail parties, live music, and captivating shows.

For our younger guests, our clubs offer engaging exploration and nature-based activities for kids and teenagers. Art and craft sessions, beachside movie nights, and exciting camping adventures are just a few of the fun-filled experiences on offer.

Our 3 heated pools cater to all, with a main pool, a children’s pool, and an exclusive adults-only pool reserved for Preferred Club guests. We also offer a vibrant Teen Club, the Core Zone, where teenagers aged 13 to 17 can socialise, play, and participate in a myriad of enjoyable activities at the Dreams Jade Resort & Spa.

Note: This is a family-friendly hotel. Please see the fine print for additional information.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Breakfast in the room
✅Snack bar
✅Kid meals
✅Kid-friendly buffet
✅Fruits
✅Coffee house on site

General

✅Room service
✅Non-smoking rooms
✅Facilities for disabled guests
✅Barber/beauty shop
✅Family rooms
✅Lift
✅Safety deposit box
✅Car hire
✅Non-smoking throughout
✅Air conditioning
✅Designated smoking area
✅Shuttle service (additional charge)
✅Shared lounge/TV area
✅Pet basket
✅Pet bowls

Business facilities

✅Meeting/banquet facilities (additional charge)
✅Fax/photocopying

Reception services

✅24-hour front desk
✅Currency exchange
✅Luggage storage
✅ATM/cash machine on site
✅Concierge service

Activities

✅Tennis court
✅Sauna (additional charge)
✅Fitness centre
✅Golf course (within 3 km) (additional charge)
✅Fishing (additional charge)
✅Games room
✅Spa and wellness centre (additional charge)
✅Massage (additional charge)
✅Children's playground
✅Billiards
✅Table tennis
✅Windsurfing (additional charge)
✅Darts
✅Hot tub/Jacuzzi
✅Canoeing (additional charge)
✅Cycling
✅Diving (additional charge)
✅Snorkelling (additional charge)
✅Mini golf
✅Private beach area
✅Entertainment staff
✅Nightclub/DJ
✅Water sport facilities on site (additional charge)
✅Kids' club
✅Beachfront
✅Evening entertainment
✅Tennis equipment
✅Spa facilities
✅Spa lounge/relaxation area
✅Spa/wellness packages
✅Back massage
✅Neck massage
✅Foot massage
✅Couples massage
✅Head massage
✅Hand massage
✅Full body massage
✅Fitness
✅Yoga classes
✅Beach
✅Movie nights
✅Bike tours
✅Themed dinner nights
✅Live music/performance
✅Live sport events (broadcast)
✅Archery
✅Aerobics
✅Bicycle rental

Outdoors

✅Garden
✅Terrace
✅Outdoor pool
✅Sun terrace
✅Outdoor pool (all year)
✅Outdoor furniture

Entertainment and family services

✅Babysitting/child services (additional charge)
✅Board games/puzzles
✅Indoor play area
✅Strollers

Cleaning services

✅Laundry (additional charge)
✅Dry cleaning (additional charge)
✅Ironing service (additional charge)
✅Trouser press (additional charge)
✅Daily housekeeping

Parking

✅Parking garage
✅Accessible parking

Accessibility

✅Wheelchair accessible

Pool and wellness

✅Infinity pool
✅Heated pool
✅Pool bar
✅Sun loungers or beach chairs
✅Sun umbrellas
✅Kids' pool
✅Swimming pool
✅Swimming Pool

Miscellaneous

✅24-hour security
✅Key card access
✅Smoke alarms
✅CCTV in common areas
✅CCTV outside property
✅Fire extinguishers
✅Breakfast takeaway containers
✅Delivered food is securely covered
✅Access to health care professionals
✅Thermometers for guests provided by property
✅Face masks for guests available

Location