Restaurant/places to eat
Restaurant/places to eat
Restaurant/places to eat
Restaurant/places to eat
Restaurant/places to eat+75

Altitude at Krystal Grand Cancun - All Inclusive

Cancún, Mexico
8.3
Family Friendly
🍽️8 Restaurants
🏊‍♀️4 Pools

Guest Review Insights(Couples)

Rooms
3.5

Rooms were generally well-received, with many guests praising the views, cleanliness, and decor. However, there were some complaints about uncomfortable temperatures and moldy furniture, which detracts from the overall experience.

Food
2.5

Food quality was mixed, with some guests enjoying the variety and others finding it lacking in taste. There were also complaints about the reservation system for restaurants and the quality of room service food.

Location
4.5

The location was highly praised for its proximity to the beach and downtown area. However, some guests were disturbed by the resort's decision to update their pictures during their stay, causing inconvenience.

Value
3.0

Guests had mixed feelings about the value for money. Some felt that the resort was worth the price, while others were disappointed by the food and drink quality, and the need to rent beach cabanas.

About This Hotel

Discover Altitude at Krystal Grand Cancun, a tranquil oasis nestled in the heart of vibrant Cancún. Just a leisurely 4-minute stroll from the energetic Coco Bongo, this all-inclusive hideaway boasts a refreshing outdoor swimming pool and a state-of-the-art fitness centre.

Relax in rooms thoughtfully designed with your comfort in mind. Each room comes complete with a spacious wardrobe, a sleek flat-screen TV, a handy coffee machine, and a pristine private bathroom. Selected rooms even offer the luxury of a private balcony, perfect for soaking up the Mexican sun.

Indulge your taste buds at our on-site restaurant, a culinary gem serving authentic Mexican cuisine. Unwind with a drink at our bar, or savour a delicious continental breakfast, all included in your stay.

For those seeking a touch of relaxation, our terrace offers an idyllic spot to unwind with a good book or a refreshing cocktail.

Our bilingual staff, fluent in English and Spanish, are available around the clock, ready to assist with any queries or requests you may have.

Explore the local area and discover the La Isla Shopping Mall, a haven for fashion and food lovers, located just 3.4 km from our doorstep. For those flying in, Cancún International Airport is conveniently situated just 17 km away from the property.

Hotel Facilities

All Facilities by Type

Food & Drink

✅Restaurant
✅Bar
✅Breakfast in the room
✅Snack bar
✅Special diet menus (on request)
✅Kid meals (additional charge)
✅Wine/champagne (additional charge)
✅Fruits (additional charge)
✅Coffee house on site

General

✅Room service
✅Non-smoking rooms
✅Facilities for disabled guests
✅Family rooms
✅Lift
✅Safety deposit box
✅Packed lunches
✅Air conditioning
✅Minimarket on site
✅Grocery deliveries

Business facilities

✅Meeting/banquet facilities (additional charge)

Reception services

✅24-hour front desk
✅Currency exchange
✅Tour desk
✅Luggage storage (additional charge)
✅ATM/cash machine on site
✅Concierge service
✅Private check-in/check-out

Activities

✅Sauna (additional charge)
✅Fitness centre
✅Games room
✅Spa and wellness centre (additional charge)
✅Massage (additional charge)
✅Children's playground
✅Billiards
✅Entertainment staff
✅Kids' club
✅Beachfront
✅Evening entertainment
✅Beauty Services
✅Facial treatments
✅Waxing services
✅Make up services
✅Hair treatments
✅Manicure
✅Pedicure
✅Hair cut
✅Hair colouring
✅Hair styling
✅Body treatments
✅Body scrub
✅Body wrap
✅Spa facilities
✅Steam room
✅Spa/wellness packages
✅Back massage
✅Neck massage
✅Foot massage
✅Couples massage
✅Head massage
✅Hand massage
✅Full body massage
✅Massage chair
✅Fitness
✅Yoga classes
✅Fitness classes
✅Fitness/spa locker rooms
✅Beach
✅Themed dinner nights (additional charge)
✅Happy hour (additional charge)
✅Cooking class
✅Live music/performance
✅Aerobics

Outdoors

✅Garden
✅Terrace
✅Outdoor pool
✅Sun terrace
✅Outdoor pool (all year)
✅Outdoor furniture
✅Picnic area

Entertainment and family services

✅Babysitting/child services (additional charge)
✅Board games/puzzles
✅Indoor play area

Cleaning services

✅Laundry (additional charge)
✅Dry cleaning (additional charge)
✅Ironing service (additional charge)
✅Trouser press
✅Daily housekeeping

Accessibility

✅Wheelchair accessible
✅Toilet with grab rails
✅Lower bathroom sink
✅Emergency cord in bathroom

Pool and wellness

✅Infinity pool
✅Pool with view
✅Plunge pool
✅Pool bar
✅Sun umbrellas
✅Kids' pool
✅Swimming pool
✅Swimming Pool

Miscellaneous

✅24-hour security
✅Key card access
✅Security alarm
✅Smoke alarms
✅CCTV outside property
✅Fire extinguishers
✅Delivered food is securely covered

Location